Update on Gov. Sisolak Announcement dated March 17, 2020 on COVID-19
During a Press Conference yesterday, Gov. Steve Sisolak announced the closure of nonessential businesses in the state of Nevada effective 12 noon today. As an essential business providing healthcare services to our pets, we are committed to staying open as per regular business hours. As we continue to adapt to the evolving COVID-19 situation, here is the summary of our updated hospital protocol.
KEEPING OUR PETS AND PEOPLE HEALTHY – ADDITIONAL HYGIENE STEPS WE ARE TAKING
We hope that you, your family and your pets are remaining safe and healthy.
While we always have rigorous health and hygiene in our hospital, we have implemented additional, precautionary measures to protect our pet owners and staff from COVID-19, by frequent disinfecting of all door handles, our waiting room and consulting rooms. All areas of public contact are disinfected continuously.
We are also working closely with our team to ensure that anyone who is not feeling well understands that we support them staying home.
REGULAR WORKING HOURS & OUR REQUEST FROM YOU
We are now taking extra precautions as we deal with the growing threat of COVID-19:
- We are operating as per scheduled hours to cater to all of your pet’s medical needs. There is no change in our working hours schedule till further notice, however please schedule an appointment for all services, including those services previously offered on a walk in basis.
- We are asking if you are sick, please have a healthy family member or friend bring in your pet for their visit.
- When scheduling appointments please limit one person to bring your pet to the hospital.
- We are limiting the number of people in our lobby to 2 people at a time. You are welcome to wait in the car and call us when you arrive. We can text you or come and get you when we are ready to see your pet. Otherwise, please keep a safe distance in the lobby.
- If you are concerned for your own health, we are happy to offer curbside check-in for your pet’s appointment. We can make arrangements to meet you at your car and our staff will bring your pet into the hospital for care. We can discuss your pet’s needs with our hospital staff, over the phone (refer Contact Us for phone number information), as you wait in your car.
FOOD AND MEDICATION PICK UP
- Make sure you have an emergency kit prepared, with at least two weeks worth of your pet’s food and any needed medications.
- We are selling food and medications and are happy to bring your purchase to your car.
We appreciate your help as we strive to keep our patients, clients and team safe and healthy. As always, feel free to call with any questions you may have. We are committed to serve you, your pets, and the community.